❓ Frequently Asked Questions

What is Billetaxo and what services does it offer?

Billetaxo is a digital platform that facilitates tourism and travel services in the Dominican Republic and the Caribbean. We offer flight, hotel and car reservations, connection between travelers and tourism service providers (tours, excursions, transfers), and complementary services such as mobile top-ups to Cuba (Cubacel and Nauta), global eSIM for travelers in more than 200 countries, and digital gift cards. All operations are fast, secure and have support at every stage.

How do flight reservations work?

Our platform connects travelers with the best flight options to and from the Dominican Republic and Cuba. Search for flights, compare prices and airlines, and find detailed information about requirements, airports and travel tips. We also offer information about flights from multiple origins (Miami, Bogota, Spain, New York, Toronto, Panama, Mexico) to Caribbean destinations.

How do hotel reservations work?

Explore our selection of hotels in the main tourist destinations of the Dominican Republic: Punta Cana, Bavaro Beach, Santo Domingo, Puerto Plata, La Romana, Samaná, Bayahíbe, Santiago, Bahía de las Águilas and Jarabacoa. Find detailed information, comparisons and recommendations to plan your stay.

How does car rental work?

We offer vehicle rental options with and without driver in the Dominican Republic. Our platform connects travelers with reliable local providers so you can explore the country with comfort and security.

How does the connection with tourism service providers work?

Billetaxo acts as a platform that connects travelers with local tourism service providers. You can find and contact providers of tours (Saona Island excursion, Punta Cana tours, Colonial City tour, 27 Waterfalls, whale watching, caves, etc.), airport transfers, and other specialized services such as private yacht, professional photographer and private driver.

How do top-ups to Cuba work?

The process is simple: choose the mobile operator (Cubacel or Nauta), enter the number to top up, select the amount, make the payment and confirm. Most top-ups are credited in less than 3 minutes. No hidden fees and with immediate confirmation.

What information do I need to top up?

You need the mobile number, the operator (Cubacel or Nauta) and your contact email.

What is eSIM and how does it work?

eSIM is a digital SIM that allows you to have mobile data in more than 200 countries without changing your physical SIM. You buy a plan, receive a QR code by email, scan it with your compatible phone and activate data instantly. Ideal for travelers: no roaming, no SIM change, instant activation.

What devices are compatible with eSIM?

iPhone XS or later, Samsung Galaxy S20 or later, Google Pixel 3 or later, and most modern mid-to-high-end smartphones manufactured after 2019. Check your device settings if it has the "eSIM" or "Add data plan" option.

What information do I need to buy eSIM?

Travel destination, compatible device and email to receive the QR code.

How do gift cards work?

Select the amount, personalize the message for the recipient, enter the recipient's email and make the payment. The recipient receives the gift card by email immediately and can use it in any of our services.

What information do I need to send a gift card?

Amount, recipient's email and personalized message (optional).

What payment methods are available?

We accept debit and credit cards (Visa, MasterCard, American Express), PayPal, Skrill and Zelle depending on availability in your region.

What fees apply?

Before confirming any operation you will see the total amount to pay, fees (if applicable) and the complete cost breakdown. Our fees are transparent and clearly shown before processing the payment. No surprises or hidden fees.

How long do operations take?

Flight/hotel/car reservations: Confirmation depends on the provider, generally between 24-48 hours. Top-ups to Cuba: less than 3 minutes on average. eSIM: instant activation after receiving the QR code by email. Gift cards: immediate delivery by email. All our operations are fast and you receive automatic confirmation.

Is Billetaxo secure?

Yes. We comply with legal regulations of the Dominican Republic and implement SSL/TLS encryption, secure authentication, fraud validation, PCI DSS certified payment providers and data protection in accordance with Law 172-13.

What happens if an operation fails?

If the failure is Billetaxo's responsibility, you will receive a full refund within 1 to 3 business days. If the error comes from third parties (mobile operator, eSIM provider, payment gateway), we will assist you in managing the solution with them. Our support team accompanies you throughout the process until any issue is resolved.

How do I contact Billetaxo support?

We are available 7 days a week by email at soporte@billetaxo.com and WhatsApp at +1 (849) 581-0109. Average response time: less than 2 hours during business hours.

Where can I consult the legal terms?

Consult our Terms and Conditions of Use and Privacy Policy at any time. Reading them is mandatory and binding before using our services.